Associate Systems Engineer / Assistant Manager - Change / Incident Management (SRM) (Ref 26261)

Responsibilities

• Solid understanding of IT infrastructure, systems, and relevant tools for monitoring and troubleshooting. Ability to diagnose technical issues, formulate theories, and make informed decisions under pressure.
• Facilitate incident resolution calls, establish strong command & control during incidents and be able to lead and collaborate effectively with diverse teams to manage complex situations. Coordinate with various teams to efficiently manage incidents and delegating roles and responsibilities to technical leads and subject matter experts to ensure action items are prioritized and completed.
• Ability to communicate well and manage highly stressful situations during the Incident. Strong written and verbal communication skills for clear, timely updates to various audiences. Ensure timely and consistent communication with stakeholders, senior management and affected users regarding incident status and progress.
• Maintain d...