Job Description
Guest Interaction: Greet guests handle special requests and ensure personalized experiences.
Team Supervision: Guide and support guest relations staff in delivering top-tier service.
Issue Resolution: Respond to guest concerns with professionalism and promptness.
Coordination: Work with departments to fulfill guest preferences and service needs.
Feedback: Collect guest feedback and contribute to service improvement plans.
Qualifications
Language: Russian
Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste and promoting eco-friendly social and ethical initiatives. Align with the hotel's broader ESG and CSR objectives to drive positive impact across all pillars of sustainability.
Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standar...