AU/NZ Technical Support Specialist - First-Call Resolution

A customer service firm is seeking a Technical Support Representative to assist Australian and New Zealand customers with equipment-related inquiries. The representative will handle inbound calls, troubleshoot issues, and collaborate closely with the Australian team to provide exceptional service. Ideal candidates have extensive experience in customer service and technical support, strong communication skills, and familiarity with CRM tools. This role aims to achieve fast resolutions and high customer satisfaction.
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