Automotive Escalations Specialist — Resolve High-Stakes Issues

A customer service consultancy in Makati is seeking an Escalations Specialist to manage complex customer issues in the Automotive campaign. The role involves resolving disputes and improving customer satisfaction through effective communication and case management. Candidates should have 2–3 years in a BPO setting, with a strong focus on negotiation and conflict resolution skills. This position requires a Bachelor’s degree and proficiency in CRM platforms.
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