Automotive Repair Technical Support Specialist

We are seeking Automotive Repair Support Specialist, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. Agents will support Dealers in resolving automotive product concerns in a prompt and effective manner. Technician Support Advisors must be able to identify issues, provide accurate technical assistance and guidance and follow up on each ticket until it is successfully resolved. Primary responsibility involves resolving Dealer concerns utilizing problem-solving techniques, diagnostic processes, call, and ticket handling. All aspects of daily functions are to provide the highest level of customer satisfaction and enhance the vehicle ownership experience.

Key Responsibilities

Core Duties

• Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic ...