Automotive Service Advisor

Job Summary

Are you ready to join the winning team? Tire Factory Point S, our team has a common goal of providing exceptional service to our customers while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with Service Managers, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and effective communicat...