Automotive Technical Specialist, Claim Resolutions - Hybrid (Milton)

Company Overview

OPENLANE is a technology and data company building the world’s most advanced digital marketplace for used vehicles. We accelerate the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Role Overview

We are seeking an Automotive Technical Specialist for our Claim Resolutions team. The role serves as a bridge between technical vehicle assessment and fair dispute resolution, using hands‑on automotive diagnostics and customer relations to resolve claims based on vehicle condition facts.

Responsibilities

• Apply diagnostic expertise to verify vehicle condition data from inspection reports, confirming accuracy and identifying discrepancies.
• Investigate and resolve customer arbitration claims as a neutral technical expert.
• Maintain proactive, clear communication with customers, ensuring they understand the technical basis for resolutions.
• Educate customer...