Automotive Warranty Administrator

About the role:

We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK.

Working location: Hounslow, London

Key responsibilities:

• Submit accurate warranty and goodwill claims on a daily and weekly basis
• Monitor daily and weekly reports
• Resubmit all rejected claims promptly
• Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency
• Maintain records of warranty submissions and customer contributions towards goodwill claims
• Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request.
• Follow up on payment of outstanding claims, processing service provider invoices
• Verify the criteria req...