Autonomous Vehicle Support Specialist — Elevate Customer Experience

At Uber, we are building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid future, with AVs operating alongside drivers and couriers, each bringing their unique capabilities to the table. As the largest on‑demand mobility and delivery platform in the world, Uber is uniquely positioned to help AV companies deploy and scale their technology globally.

As the COE Specialist on the Autonomous Vehicle team, you will be at the center of delivering on this mission to build the best support experience for Autonomous Vehicle users.

• Handle customer interactions via inbound or outbound phone and messaging.
• Ensure continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience.
• Provide accur...