AVP, Customer Experience & Operations Analytics

Citi is looking for an Ops Sup Sr. Analyst in Mexico City. In this crucial role, you will provide operational support, manage customer experience metrics, and lead process improvements through analysis and automation.

Ideal candidates will have 5-8 years of experience, proficiency in Microsoft Office, particularly Excel, and a strong analytical mindset. You will work closely with various teams to enhance operational efficiency and deliver insightful reports for senior management.

This full-time position emphasizes accountability, problem-solving, and collaboration, offering a chance to influence key business decisions.