AVP, Customer Experience Specialist, Consumer Banking Group

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

• Manage and oversee the review of customer complaints, feedback, and queries related to customer experience and customer journeys within the Consumer Banking Group
• Critically assess and analyse customer feedback to identify thematic areas for improvement
• Collaborate with cross‑functional teams to address customer pain points
• Track and monitor the progress of improvements and report on their e...