Job Description
Job Title: Head of SMO (ITSM) and EUC
Location: Singapore
Job Description
Role Mission
Lead and shape StarHub’s digital workplace and IT service management strategy, driving an integrated EUC and ITSM ecosystem that delivers exceptional employee experience, operational excellence, and scalable service delivery.
Accountabilities
Strategic Leadership
• Define and own the enterprise-wide EUC & ITSM strategy and multi-year roadmap
• Act as Head of ITSM, establishing governance, standards, and operating model across BTS/IS
• Drive service transformation toward a product-centric, experience-led IT organisation
EUC Leadership
• Own enterprise EUC platforms (Google Workspace, devices, collaboration tools)
• Drive modern digital workplace initiatives and adoption at scale
• Ensure endpoint security, compliance, and resilience
ITSM Leadership
• Own end-to-end ITSM framework (...