AVP, Senior Voice Engineer (JRI-5617)

SMBC Group · Singapore, Singapore, Singapore

Location

Singapore

Job Type

Full-time

Posted

June 13, 2026

Job Description

Responsibilities
Support, maintain and upgrade of Business Communications and IP telephony exchange.

Provide support to end user community in three office locations.

Support departments such as Treasury, Legal and Internal Audit requests for recording and playbacks.

Attend to walk in customers through use of end user technology in Singapore.

Conduct remote and on-site troubleshooting.

Record technical requirements and issues via a ticketing system (Service Now).

Follow-up with clients and customers to resolve issues so as to ensure full operations and functional status of hardware and software.

Report customer feed back and ensure continuous service level improvement.

Assist with Business Recovery activities.

Create Technical Documentation and Guides.

Provide testing and evaluation set-up to end users on new applications and technologies.

Provid...

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