Azure Lead - Digi Ops

Job DescriptionRole & responsibilities- Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.- 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)- Responding to client support requests and contacting User to find out the nature of the problem.- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.- Escalating software and other application issues to the subject teams.- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.- OS/ Office/ basic system application/Anti-Virus client support.- Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.- Strong experience & Knowledge of ITIL Process.- Strong experience & Knowledge of MIM. Add...