Location
Berlin
Job Type
full time
Posted
June 02, 2026
Job Description
Position: B2B Travel Agent (German)
Location: Berlin, Germany (Hybrid: 1 day per week in office)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Deliver high-quality travel assistance through chat, phone, and email communication channels.
- Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
- Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
- Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
- Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
- Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
- Adhere to company guidelines and client-specific polici...