Job Description
Job Title:Banking call center agent Skills:Banking, financial, customer service, call center Experience:3 Years Job Location:Mexico City, Mexico Onsite role and Full timeWe at Coforge are hiring Banking call center agent with the following skillset: Handle inbound voice calls with professionalism & empathy.Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
Assist with escalations and ensure timely resolution.Accurately document all interactions in client systems.Requirements: 6-9 months of call center experience.Fluent in English (B2+ to C1 level).
Must reside within 1.5 hours of the site.Comfortable with 10-hour shifts.Strong customer service, communication, and problem-solving skills.Ability to follow ...