Banking Fraud Customer Service Officer (Shift)

Fraud Customer Service Officer (Shift)

Salary: Below $4,000 + Allowance: $320

Location: Ang Mo Kio

Working Shift: 9am to 9pm / 9pm to 9am

Work arrangement: work 2 days and rest 2 days.

• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.
• Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.
• Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.
• Conduct transaction verification and customer confirmation calls to validate suspicious activities.
• Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud ...