Banking Operations - Claims Associate German market (Madrid)

About the opportunity

As part of the Banking Operations group you will be the operational anchor for claims handling in Germany. You will be responsible for delivery across all operational end-to-end claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk. This is a hands‑on functional role: you will own the operational agenda for complex and edge‑case workstreams in close partnership with stakeholders such as Product, Legal and our Customer Service and Experience teams.

In this role, you will:

• Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
• Partake in defining and tracking team KPIs / OKRs with team leadership to measure operational readiness, quality and performance
• Oversee handling of complex cases (insolvency, legal requests, edge...