Job Description
Job Purpose
To maximise beverage sales through providing exceptional customer service in a professional and
efficient manner to all guests to ensure customer satisfaction
Key Responsibilities
• Ensure all guests receive positive and professional service to the highest standards to exceed the
customer‘s expectations.
• Take and process customer‘s orders in an accurate and timely manner.
• Understand and anticipate customer needs, being attentive but not intrusive.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and
recommend products to customers.
• Ensure product quality and consistency is delivered at all times to Brand guidelines and
Company standards.
• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks
as per operational requirements.
• Work within operational procedures to ensure beverage preparation process remain within
Com...