BBD Client Support Specialist

Join BBD as a Client Support Specialist, where your expertise in group benefits administration will shine. Utilize your communication skills to assist clients and promote innovative solutions for their needs.

In this role, you will provide comprehensive service for clients involved in full-cycle group benefits administration. Your responsibilities will include processing transactions and responding promptly to inquiries, ensuring all client communication is managed within 24-48 hours. You will also strive for continuous improvement while adapting to the needs of the Customer Success team.

Key Responsibilities:
• Support customer success outcomes through effective solutions
• Process all related transactions accurately
• Address client inquiries in a timely manner
• Maintain documentation of member changes
• Research and implement client-focused solutions

Requirements:
• One to two years of experience in professi...