Job Description
Key Responsibilities
Guest Arrival & Departure Excellence:
Oversee all guest arrival, departure, and in-house movement experiences, ensuring warmth, efficiency, and elegance.
Ensure guests are greeted promptly and courteously, with proper recognition of VIPs, repeat guests, and special occasions.
Coordinate luggage handling, storage, and delivery with the highest standards of care, accuracy, and discretion.
Personally assist guests when required to ensure exceptional service and satisfaction.
Team Leadership & Supervision:
Lead, coach, and supervise Bell Attendants, Doormen, and related staff to uphold Raffles service culture and etiquette standards.
Conduct daily briefings to communicate arrivals, departures, VIP movements, and service priorities.
Ensure appropriate staffing l...