Location
abu dhabi
Job Type
Full-time
Posted
June 14, 2026
Job Description
Responsibilities
- Welcomes and provide any information and assistance to the guests and visitors whilst discreetly monitoring movement in the lobby and public areas
- Helps encourage guest loyalty by developing friendly and personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests needs and takes them into consideration
- Deals swiftly efficiently and sensitively to guest complaints and follows through
- Conveys the brand and hotel image through his/her irreproachable attitude
- Be aware of the location of the hotel and its environment and be able to direct the guest to and from the hotel
- Co-ordinate guest needs within the hotel
- Keep the guests informed about the formalities and any special conditions relating to their stay and the services available
- Handle phone calls and ensure the telephone is answered before the 3...