Benefits Payment Analyst at CIC Insurance

Confidential · Kenya, Kenya, Kenya

Location

Kenya

Job Type

Full-Time

Posted

June 17, 2026

Job Description

Job Description
CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

Benefits Payment Analyst
PURPOSE:

Reporting to the Benefits Payment Manager, the role holder will fulfil promises and obligations of risks assumed by the company on behalf of its clients by efficiently processing all certain and uncertain claims and settling within the stipulated timelines.

PRIMARY RESPONSIBILITIES:
Register, analyze and process all reported uncertain claims and advice clients on the required claims supporting documents

Verify and authorize processed claims up to specified limits;

Resolve customer complaints and disputes swiftly, fairly and diplomatically;

Analyze policies due for certain claims and process the claims within stipulated timelines.

Comm...

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