Bilingual Call Center Representative - Mexico

We are hiring for a new opportunity for a technology company with a public safety mission.
Through relentless innovation and discovery, they are strengthening trust, safety and transparency across the student transportation space and making the trip to and from school safer for students.
**Responsibilities**:
- Be responsible for assisting customers who have questions and/or concerns regarding their citation
- Be able to identify customers' needs, clarify information and provide the customers with solutions and/or alternatives
- Engage in active listening with customers, confirming or clarifying information and diffusing angry callers, as needed
- Understand and strive to meet or exceed call center metrics/KPI's while providing excellent consistent customer service
- Be proficient in multi-tasking in a fast-paced environment (documenting all customer details in the database, while assisting customers and providing solutions
- Understand and strive to ...