Bilingual Call Center Representative - Mexico

We are hiring for a new opportunity for a technology company with a public safety mission.Through relentless innovation and discovery, they are strengthening trust, safety and transparency across the student transportation space and making the trip to and from school safer for students.
**Responsibilities**:- Be responsible for assisting customers who have questions and/or concerns regarding their citation- Be able to identify customers' needs, clarify information and provide the customers with solutions and/or alternatives- Engage in active listening with customers, confirming or clarifying information and diffusing angry callers, as needed- Understand and strive to meet or exceed call center metrics/KPI's while providing excellent consistent customer service- Be proficient in multi-tasking in a fast-paced environment (documenting all customer details in the database, while assisting customers and providing solutions- Understand and strive to meet or exceed Call Center metrics/...