Bilingual Call Center & Scheduling Agent

Our client is seeking a Call Centre / Installation Support Agent to join their Installation Logistics – Scheduling division. The successful candidate will be responsible for maintaining high customer service standards, resolving customer queries, and performing effectively in a fast-paced, high-pressure environment. We are looking for diligent, hard-working individuals who can contribute positively to a highly motivated team.

Qualification and Experience

• Matric with at least 1 -2 years Contact Centre experience.
• Bilingual (English and Afrikaans)
• Computer literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High level...