Location
montreal (administrative region)
Job Type
Full-time
Posted
June 19, 2026
Job Description
Join Bell as a Bilingual Senior Consultant specializing in contact centre solutions. Focus on integrating CCaaS technologies with enterprise clients and transforming customer service delivery in a hybrid work environment.
Your role will involve developing and configuring advanced contact centre solutions, including IP telephony and AI technologies. Engage with clients and internal teams, conducting analyses and staying current with industry advancements. Manage diverse simultaneous activities to optimize project outcomes and client satisfaction every step of the way.
Key Responsibilities:
• Configure and develop CCaaS solutions for clients
• Collaborate on solution integration projects
• Interact with clients, partners, and internal teams
• Perform technical analysis to define solutions
• Stay updated on industry trends and technologies
Requirements:
• Experience with Genesys, AWS, and cloud solutions
• Proven capability in managing multiple projects
• ...
Your role will involve developing and configuring advanced contact centre solutions, including IP telephony and AI technologies. Engage with clients and internal teams, conducting analyses and staying current with industry advancements. Manage diverse simultaneous activities to optimize project outcomes and client satisfaction every step of the way.
Key Responsibilities:
• Configure and develop CCaaS solutions for clients
• Collaborate on solution integration projects
• Interact with clients, partners, and internal teams
• Perform technical analysis to define solutions
• Stay updated on industry trends and technologies
Requirements:
• Experience with Genesys, AWS, and cloud solutions
• Proven capability in managing multiple projects
• ...
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