Bilingual Customer Experience Representative

Join our team as a Bilingual Customer Experience Representative focused on delivering exceptional support. You will assist retail customers and resolve inquiries effectively.
In this role, your priority will be ensuring high customer satisfaction for clients such as Home Depot and RONA. You will help with product questions, order tracking, and complaints while maintaining accurate records. Your detailed attention and problem-solving skills will be crucial in meeting customer needs and supporting sales teams as required.
Key Responsibilities:
• Support retail customers with orders and complaints
• Answer incoming calls with a pleasant phone personality
• Ensure accurate order coding and invoicing daily
• Track orders from entry to delivery or pickup
• Maintain and file customer records for audits
Requirements:
• Bilingual in French and English
• High school diploma or equivalent
• Detail-oriented with good organizational skills
• Proficient in Microso...