Bilingual Customer Retention Representative (Remote)

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career.

Role Overview

Could you be our next Bilingual Customer Retention Representative? American Income Life is looking for a Bilingual Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This remote / work‑from‑home position offers full‑time and part‑time openings with morning and evening shifts.

What You Will Do

• Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, work to understand their concerns, and explore retention options.
• Outbound Lapse Recovery: Proactively contact customers with lapsed life i...