Bilingual Customer Service Advocate II

BlueCross BlueShield of South Carolina · Columbia, South Carolina, United States

Location

Columbia

Job Type

Full time

Posted

July 01, 2026

Job Description

 
  Description 

  Logistics: 
 This is a full-time position, Monday through Friday, 8am-4:30pm or 9:30am-6pm. This position will be remote after a training period.
  What You’ll Do: 
 Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. 
 Handles situations which may require adaptation of response or extensive research. 
 Accurately documents inquiries.
 Initiates or processes adjustments or performs other research as needed to resolve inquiries. 
 Coordinates with other departments to resolve problems. 
 Responds to, researches and/or assists with priority inquiries and special projects as required by management.
 Provides feedback to management regarding customer problems, questions and needs. 
 Maintains accurate records on complaints and/or other customer comments, and ...
        

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