Bilingual Customer Service Lead — Strategy & Mentorship

Teleperformance in Kuala Lumpur is looking for a Customer Service Team Lead who will support and guide the Customer Service team to meet performance standards. Candidates should have a Bachelor Degree, proficiency in Cantonese and English, and at least 2 years of experience in people management. The role involves mentoring team members, leading transitions, and establishing team goals while delivering projects and identifying strategic insights for user experience enhancement.
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