Bilingual Customer Service Lead — Strategy & Mentorship

Teleperformance in Malaysia seeks a Customer Service Team Lead to support the Customer Service team by sharing expertise and ensuring performance standards are met. The ideal candidate will possess a Bachelor Degree, fluency in Cantonese and English, and at least 2 years of people management experience. Responsibilities include providing team mentorship, leading transitions, establishing goals, and advocating for users. A passion for an excellent user experience is essential.
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