Bilingual Customer Service Quality Analyst (EN/Mandarin)

Bybit in Kuala Lumpur is seeking a Customer Service Quality Analyst fluent in English and Mandarin. This role focuses on evaluating and improving agent performance in a customer service environment.

Responsibilities include monitoring agent compliance, conducting root cause analyses, and collaborating across departments to enhance service quality standards. Candidates should have 2-3 years of experience in customer service, ideally supplemented by a relevant Bachelor's degree.