Bilingual Customer Service Representative

**About Us**:
GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture.
The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.
**About the role**:
We are seeking a compassionate and detail-oriented **Customer Service Representative (CSR)** to join our healthcare support team.
In this role, you will be the first point of contact for patients, helping them understand and take full advantage of the benefits included in their healthcare membership.
Your focus will be on delivering a personalized, professional, and empathetic experience while ensuring that all interactions comply with healthcare regulations and company policies.
This role is ideal for someone who is passionate about improving the patient experience and has previous experience in customer service, preferably within t...