Bilingual Customer Service Representative

We are looking for a Bilingual Customer Service Representative to join our client in the insurance industry in Montreal.

This is a position starting off as full-time hours for training, with part-time hours post training. This position is virtual and requires fluency in French and English (oral and written).

You will be applying exceptional customer service skills to support customers with insurance benefits.

Advantages
- Work from home, full-time or part-time schedule.
- 6-month contract.
- Hourly rate of $21.42/hr.

Responsibilities
- Promptly and professionally answer incoming calls, chats, and inquiries.
- Develop product knowledge and effectively convey information to clients.
- Demonstrate active listening, clarify information, and de-escalate situations.
- Document customer inquiries and solutions.
- Maintain established performance levels.
- Understand and resolve compliance issues.
- Su...