Bilingual Customer Services Representative

A customer-obsessed associate, accountable for answering customer queries, resolving customer problems, and championing service standards by delivering a world-class customer service experience from start to finish.

In This Role, You Will

• Maintain an appropriate level of knowledge of product and services
• Handle incoming and outgoing customer service calls, emails, texts, live chats and third-party market support
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Continue to develop awareness of competitor products and key comparative details
• Develop appropriate level of knowledge of systems and update customer records and internal documents daily
• Resolve product or service problems by: clarifying customers’ concerns; determining root causes of the concerns; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; fo...