Bilingual (English/Spanish) Personal Injury Intake Case Manager (Virtual Assistant)

The Bilingual Personal Injury Intake Case Manager serves as the primary point of contact for injured clients throughout the intake and early case management process.

This is a high-volume, fast-paced role requiring daily communication with clients, medical providers, and insurance companies while managing multiple active cases simultaneously.

The ideal candidate is highly organized, professional, detail-oriented, and comfortable handling a large caseload while maintaining excellent client service.

Candidates who are successful in this role are able to prioritize competing demands, communicate effectively, and thrive in a performance-driven environment.

Performance Expectations

This is a high-volume client-facing position.

Successful Intake Case Managers regularly:

• Handle 50+ inbound and outbound client calls per day
• Manage multiple active cases simultaneously
• Follow up consistently with clients, ...