Bilingual Expert in Learning and Delivery

Elevate your career at Bell as a Bilingual Senior Consultant focusing on learning and solution delivery in a hybrid setting. Utilize your expertise in contact centers to support client engagement and training initiatives.
As part of Bell's Business Markets team, you will design effective learning strategies for enterprise clients, facilitating their adaptation to new technologies and processes. Your hands-on experience in instructional design and digital learning will be key in developing high-quality training materials and capsules.
Key Responsibilities:
• Lead workshops and enablement activities for clients
• Analyze training needs and gaps in various client roles
• Develop digital learning and training content using Articulate
• Maintain training materials in alignment with operational practices
• Oversee LMS setup and reporting functions
Requirements:
• University degree; fluency in French and English
• 7–10 years in contact center or technology-focuse...