Bilingual Healthcare Contact Center Ops Lead (AI & RTM)

Cleveland Clinic Abu Dhabi LLC is seeking a seasoned leader for the Contact Center operations. The role requires overseeing omni-channel service delivery, enhancing patient experience, and championing technology adoption in alignment with a patient-first strategy.

The ideal candidate will have at least 6–8 years of healthcare contact center experience, fluent in both Arabic and English. Responsibilities include performance management, coaching, and continuous operational improvement.