Location
são paulo
Job Type
Full-time
Posted
June 17, 2026
Job Description
**Intake Specialist **
This position serves as the first point of contact for patients, providing professional and courteous assistance over the phone. The ideal candidate will manage a high volume of inbound and outbound calls, assist with appointment scheduling, answer general inquiries, and ensure accurate documentation of patient information.
Key Responsibilities:
• Handle inbound and outbound calls with professionalism and empathy
• Schedule, confirm, and reschedule patient appointments accurately
• Verify patient demographics and insurance information, updating records as needed
• Provide general information about services, policies, and procedures
• Route calls to appropriate staff and address patient concerns
• Document all communications in the system with accuracy
• Assist with appointment reminders, follow‑ups, and referral coordination
• Maintain patient confidentiality in compliance with HIPAA regulation...
This position serves as the first point of contact for patients, providing professional and courteous assistance over the phone. The ideal candidate will manage a high volume of inbound and outbound calls, assist with appointment scheduling, answer general inquiries, and ensure accurate documentation of patient information.
Key Responsibilities:
• Handle inbound and outbound calls with professionalism and empathy
• Schedule, confirm, and reschedule patient appointments accurately
• Verify patient demographics and insurance information, updating records as needed
• Provide general information about services, policies, and procedures
• Route calls to appropriate staff and address patient concerns
• Document all communications in the system with accuracy
• Assist with appointment reminders, follow‑ups, and referral coordination
• Maintain patient confidentiality in compliance with HIPAA regulation...