Bilingual IT Support Engineer - English & Mandarin

AvePoint is looking for a friendly and bright Support Engineer in Kuala Lumpur, Malaysia. The role involves providing Level 1 and Level 2 support to clients, ensuring their satisfaction while troubleshooting and resolving software issues. You will be tasked with managing customer inquiries and collaborating closely with the R&D team.

The ideal candidate has a diploma or bachelor's degree in a relevant field, along with strong communication and analytical skills. A background in software development and experience with Microsoft SQL Server are advantageous.