Bilingual IT Support Specialist (Italian/English)

Hello All,

Greetings from ZettaMine!!!

Job Description – Italian technical Service Desk

Location: Bengaluru

Experience Required: 3–5 Years (Immediate Joiners)

Proficient in handling both English and Italian Service Desk calls, with strong troubleshooting skills across Windows OS issues, Active Directory (user access, password, group management), SAP printers, VPN and network connectivity, email/M365 support, L1 end‑user troubleshooting, and ServiceNow, complemented by effective incident management and professional call‑handling procedures.

Role: Technical Support – Technical Service Desk

Required Communication Skills

English and Italian

Role Overview

The ideal candidate must have hands-on experience resolving technical issues via phone...