Bilingual People & Culture Specialist (Ask-People & Culture)

Overview

Ready to leverage your customer focus and problem‑solving skills to support core components of TELUS’ People & Culture. In this role you will deliver single point of contact and consultation services to TELUS team members and retirees for general inquiries regarding established Human Resource services, procedures, policies and practices. As part of the greater P&C Operations team, you’ll play a role in initiatives that help improve the team member experience.

Responsibilities

• Act as a friendly, welcoming voice to team members when they engage People & Culture through queued phone calls, live chats, or email interactions
• Advocate for and manage our team members’ experience
• Drive resolution by leveraging research and communication skills to provide consultative support, coaching, interpretive and analytical assistance on HR services, work processes and functions (e.g. payroll, benefits, time, etc.)
• Ensure unde...