Bilingual Planner (Restaurant Ordering) - Contract

Responsibilities
Position Summary:
The Bilingual Restaurant Order Planner is primarily responsible for working with clients to ensure a continuous flow of communication with the restaurants in your portfolio and to manage the demand and the supply planning for these restaurants.
This role is a 12-month contract.
Position Responsibilities may include, but not limited to:
System/Restaurant Support
Provide direct support and communication to restaurants as needed
Manage customer relationships across a portfolio of restaurant
Respond to tickets and calls within assigned SLAs
First line of contact for all restaurant order related concerns
Triage, assign and close tickets.
Manage communication through Salesforce tickets, Finesse calls, u2018Message of the dayu2019 and News Section posting in the MBSync Communication portal
Support the onboarding of new restaurants, ownership changes, and closures in all communication systems and tools (Sales Force / KOMPAS...