Bilingual Qa Specialist (Spanish) - Customer Experience (Cartagena)

Carenet Health in Cartagena de Indias is seeking a Bilingual Quality Monitor that will evaluate and ensure compliance in non-clinical customer interactions.

Responsibilities

• Monitor bilingual calls
• Prepare quality monitoring forms
• Provide feedback to call center agents
• Emphasize customer service and cross‑department collaboration

Qualifications

• High school diploma
• Experience in call center quality assurance
• Strong communication skills