Bilingual Receptionist (Guerrero)

Job Overview

We are seeking a highly organized and client-focused Intake Specialist/Case Evaluation Specialist to serve as the first point of contact for prospective clients at a law firm.

Key Responsibilities

• Serve as the first contact for new potential clients.
• Conduct initial client interviews to gather relevant case details.
• Evaluate case eligibility based on firm criteria.
• Accurately document and organize all client information within firm systems.
• Maintain and update client databases.
• Coordinate closely with attorneys to ensure seamless case transfer.
• Provide ongoing communication to clients during the intake stage.
• Ensure compliance with internal procedures and documentation standards.

Qualifications

• Advanced English proficiency (required).
• Minimum of 2 years of experience in customer service or client-facing roles.
• Bachelor’s degree in...