Bilingual Service Desk Analyst (ECH-QC)

CAA Club Group · Montreal, Quebec, Canada

Location

Montreal

Job Type

Full-time

Posted

March 22, 2026

Job Description

Position Details
What You Will Do
Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation

Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems

Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery

Educate users on how to use systems and applications more efficiently

Document and maintain Service Desk procedures

Various projects as assigned by Management

Work rotational weekend and evening shifts as required
Who You Are
Bilingual in French required

Post-Secondary education or Diploma in computer science or Information Technology

A minimum of two years’ experience within a cu...
        

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