Bilingual Servicing Specialist

Job Description
A mortgage company in San Diego is looking for a Bilingual Servicing Specialist to join their team! This is a fully onsite position.

The Servicing Specialist plays a critical role in supporting the ongoing management of mortgage loans post-origination. This position ensures accurate and timely processing of loan payments, escrow analysis, customer inquiries, and account maintenance. The ideal candidate is detail-oriented, customer-focused, and knowledgeable about mortgage servicing regulations and procedures.

Key Responsibilities:
Loan Account Management:
Maintain and update borrower accounts, ensuring accuracy in payment application, escrow disbursements, and loan balances.

Customer Service:
Respond to borrower inquiries via phone, email, and written correspondence regarding loan status, payment history, escrow accounts, and payoff requests.

Escrow Administration:
Conduct escrow analyses, manage tax and insurance disbu...