Location
Cape Town
Job Type
Full Time
Posted
June 13, 2026
Job Description
About the Billing Agent position
Billing Agent responsibilities are:
Billing Agent | Duties and Responsibilities
- Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically, and SMS
- Daily collections on overdue and delinquent accounts
- Meeting email, call targets and collections targets
- Complying with business procedures
- Debt collector management
- Customer account management:
- Updating Customer records
- Account activations/cancellations
- Account payment management:
- Allocate payments
- Manage payment arrangements
- Advising Customers on account balances
- Account reconciliations
- Credit and debit note management
- Suspending of respective clients in line with terms offered
- Black Listing (account handovers) delinquent a...