Blended Agents (Email, Chat & IB/OB Voice) | On-site

Handle inbound order entry and order status calls made by new and existing customers.

To assist customers with queries via Emails/Chats and deal with multiple customers at the same time.

Follow communication scripts when handling different topics.

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Meet personal/team qualitative and quantitative targets.